These included providing customers with information about autism-friendly approaches, staff and volunteers having an understanding of the condition and how it affects people, and ensuring the physical environment is not daunting to those with autism. Shops or organisations also have to offer a welcoming customer experience to people with autism and display an ongoing commitment to raising awareness.
In 2018, ahead of the start of the academic year, we introduced designated, one-to-one, quiet shopping appointments where parents could bring in their autistic children to try on school uniform when there was no one else there.
Autism is a subject that is close to our hearts because we have a close family member who is autistic and struggles with busy shops. It is great for our shop to be recognised for our commitment to creating an autism-friendly environment and we are excited to be the first venue in Bromsgrove to achieve this accreditation.
“It’s not about spending lots of money, drastically changing working practises or becoming experts on autism – often, very simple adjustments to an environment can make a world of difference.”